Terms & Conditions
Followerplanet.com specializes in supporting the social media presence of companies and private individuals. The aim is to increase the popularity of this presence, with a focus on the common social media platforms. There is expressly no affiliation or other type of business relationship with the social networks.
Followerplanet.com acts as an intermediary service provider. With the services mediated by followerplanet.com it is possible, for example, to achieve a one-off, fast, but also continuous increase in reach on the social media platforms. Since followerplanet.com is only active as an intermediary with these services and entrusts third parties with the task of increasing the range, followerplanet.com can never guarantee 100% of the goal of user growth aimed at by the buyer's order. In almost every case, however, this is achieved and mostly exceeded. If, contrary to expectations, the goal is not fully achieved, followerplanet.com will reimburse the payment made by the customer (if necessary, proportionately). A reimbursement in the amount of the percentage deviation is not permitted if the goal has already been achieved and a percentage part has only been lost again afterwards.
1.1) For the business relationship between the provider "Followerplanet.com" ("Provider") and the customer, the following general terms and conditions apply exclusively in the version valid at the time of the order. Deviating general terms and conditions of the customer are not recognized unless the provider expressly agrees to their validity in writing.
1.2) The customer is considered a consumer within the meaning of Section 13 of the German Civil Code (BGB) insofar as the purpose of the goods and services ordered cannot be attributed primarily to his commercial or independent professional activity. In other cases, the customers are entrepreneurs according to Section 14 of the German Civil Code (BGB), any natural or legal person or legal partnership who, when concluding the contract, is exercising their commercial or independent professional activity.
2. Object of service of the provider
2.1) Followerplanet.com provides services for the social media platforms Facebook, Instagram, Soundcloud, Spotify, Twitter, Twitch, TikTok and YouTube.
2.2) The object of performance of followerplanet.com is, on the one hand, the provision of services for the purpose of increasing reach (followers, likes, comments, calls, retweets, shares, etc.) for the customer's social media platforms. Followerplanet.com offers its services for individuals and companies. The services of followerplanet.com enable a one-time and rapid increase in reach.
2.3) The provision of services by followerplanet.com is considered fulfilled if at least the agreed number of, for example, followers, likes or comparable goals has been achieved.
2.4) Followerplanet.com assures that the customer will receive at least the ordered number of followers, likes or comparable goals according to the contractual agreement. However, the provider cannot guarantee that the exact number will be achieved; the agreed number is usually slightly exceeded.
If the guaranteed number of streams is not reached during playlist pitching in the respective playlist runtime, the song will remain in the playlist until the guaranteed number of streams is reached.
2.5) As a rule, the proof of delivery can only be recorded using the meter reading from third-party providers or by taking your own screenshots. A natural increase or measures purchased through third-party providers can expressly not be taken into account. In addition, followerplanet.com has no influence on comments, reviews or personal messages that could appear as a side effect (not as a result of the service).
2.6) There may be declines in followers, likes, comments, views, retweets, shares, etc. during and after the referral. followerplanet.com compensates for the aforementioned with a larger delivery amount of approx. 10% in advance, in order to ensure in the long term that the customer has at least the number of new followers / likes / comments / views / retweets / shares etc. ordered by him . can be found on his social media account. Should there ever be a decline, which means that the ordered quantity can no longer be found, followerplanet.com will replenish the decline within the statutory deadlines, if the product description does not explicitly mention no replenishment.
2.7) The customer acknowledges that once followers, likes, calls, streams, comments, etc. have started, it is no longer possible to cancel the measure. Should the customer therefore wish to withdraw from the contract, a claim to cancel the previous service is excluded. In particular, it is clear to the customer that followers, likes, views, comments, etc. that have already been provided cannot be removed or undone, as this is not possible due to the nature of the service.
2.8) The mediated followers, likes, comments, views, retweets, shares, etc. are mostly international profiles (unless otherwise stated). These do not represent an average of the world population, but in extreme cases up to 100% can come from a single country or even city. In addition, it cannot be ruled out that there are also inactive users among the mediated profiles. The customer has no claim to compliance with certain criteria for the conveyed content (e.g. followers, likes, etc. from a certain country), unless this is expressly agreed or results from the offer on the website of the provider.
2.9) Followerplanet.com reserves the right to refuse the service in relation to certain customers. This includes in particular social media profiles of customers with the following content:
Illegal content that violates, for example, criminal law, data protection law, personal rights, licensing or copyright provisions
Political, religious, discriminatory, defamatory or anti-constitutional content such as racist, sexist or pornographic content
Content glorifying violence
Illegal betting or gambling
3. Conditions for the provision of the service
3.1) For the successful execution of the service, the customer must transmit the correct URL or user name and set up the settings of the social media channel in such a way that the respective service can be arranged without any problems. This includes, among other things, the public activation of profiles, channels, contributions, invitations, groups, photos, comments and, if necessary, changes to country and age restrictions, categories, etc.
3.2) If an agreement has been made in writing before the purchase (also by email, WhatsApp or Instagram message), packages can also be purchased in another form.
3.3) If advertising that can be monetized is already placed on a video, followerplanet.com recommends deactivating it within the processing time of the service. Otherwise it may lead to problems with the AdSense or other advertising account, for which followerplanet.com expressly assumes no responsibility.
3.4) If you have already started an order elsewhere, followerplanet.com recommends waiting until this order has been completely delivered, otherwise delivery problems may arise and we cannot guarantee this.
3.5) We do not guarantee that 100% of the profiles will contain a profile picture, a full profile description and uploaded pictures, although we strive to make this possible for all profiles.
3.5) We do not guarantee that German comments will also come from German profiles. German is only the language in which the comments are written. German comments can come from 100% international profiles.
3.6) We are not responsible for incorrectly entered links to the respective social media platforms or incorrect profile settings by customers. The service delivery takes place on the links provided by the customer to the respective social media platforms.
3.7) All services offered come from real users of social networks, whereby no guarantee can be given for the activity of the users.
4. Order process and conclusion of contract
4.1) The presentation of the products in the online shop of followerplanet.com does not represent a legally binding offer, but an invitation to place an order. The provisions of the product descriptions in the online shop apply to the offers. The URLs of the products may differ and are legal not binding. Otherwise errors remain reserved.
4.2) The customer can use the website www.followerplanet.com (hereinafter collectively: "Website") to select digital products, in particular followers, subscribers, likes, views, comments and other products for various social networks, from the provider's range and use them collect a button in a so-called shopping cart. With the button "Buy now" he submits a binding application to purchase the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time. By clicking on the "Buy now" button, the customer declares his agreement to the validity of the general terms and conditions and the provisions on the right of withdrawal.
4.3) When ordering, the customer must provide all of his or her data for correct processing. It goes without saying that the transmitted data will be treated with strict confidentiality.
4.4) The provider mediates the services offered (e.g. followers, likes, etc.), so there is no sales contract, but a service contract.
4.5) After submitting the order, the customer receives an automatic confirmation of receipt by email, which summarizes the order again. The automatic confirmation of receipt only documents that the customer's order has been received by followerplanet.com and does not constitute acceptance of the application. The customer's order is only valid at followerplanet.com once the payment has been confirmed. This confirmation of order acceptance will be communicated to the customer by email. In the vast majority of cases, the start of the services takes place within 24 hours of receipt of the order, but in individual cases it can take up to three working days.
5. Assurance of increased reach
5.1) The services of followerplanet.com are brokered services and not the sale of profiles.
5.2) Followerplanet.com cannot guarantee the customer any concrete increase in reach. However, Followerplanet.com will always endeavor to meet the customer's specifications and is ready to give a corresponding assurance: the achievement of a specific range growth figure is agreed as the subject of the order. If followerplanet.com does not achieve this goal, the customer receives a refund in the amount of the percentage deviation. A repayment in the amount of the percentage deviation is not permitted if the goal has already been achieved and a percentage part has only been lost again afterwards.
5.3) Falling short of the delivery time and over-delivery are not grounds for defects. However, if the delivery time is exceeded and the agreed destination has not yet been achieved, the customer is entitled to a partial refund.
5.4) The customer is aware that his request for cancellation may not be able to be fulfilled if the delivery by followerplanet.com has already started (the delivery process starts a few minutes to hours after receipt of the order).
5.5) Followerplanet.com assures the complete delivery of the ordered range growth number. Unfortunately, for natural reasons, a decrease in range cannot be avoided. For example, Instagram (or another social media platform) can delete inactive accounts through updates. It cannot be predicted when and whether these "deletions" will occur and whether this affects the reach purchased from followerplanet.com. Followerplanet.com cannot replace or replenish, let alone refund the order, should this matter arise.
6. Acceptance of the service
6.1) The customer is obliged to accept the service provided, provided that it meets the requirements specified in the order. The acceptance must be declared in writing (Section 126b BGB).
6.2) During the delivery phase, followerplanet.com is entitled to present individual service components (e.g. graphics, images) to the customer for partial acceptance. The customer is obliged to accept partial acceptance if the relevant service components meet the contractual requirements.
6.3) The basis of fulfillment of the campaigns and the corresponding proof of performance are the evidence from followerplanet.com (e.g. counter reading screenshots created by followerplanet.com in relation to the desired service). If the meter reading cannot be viewed directly, proof is provided using social media analysis tools. It should be noted that likes, comments, etc. added to the service during the implementation period are not necessarily due to the latter. If the evidence from followerplanet.com shows that the service was provided, complaints regarding the service provided cannot be considered after campaigns have been completed. If the service cannot be fully performed due to force majeure, no reimbursement will be made if the delivery has already been made before the delivery difficulty occurred.
6.4) Services that have already been carried out cannot be reversed or removed by followerplanet.com.
7.) Obligations of the customer
7.1) The customer undertakes to provide the necessary cooperation services to enable followerplanet.com to carry out its contractually mediated services without any problems. Insofar as the customer's cooperation is required or the customer has to create certain prerequisites for the provision of services by the provider, the provider notifies the customer of this in his offers on the website. These become part of the contract. The required cooperation services of the customer include: the transmission of the correct URL or user name and, among other things, the public activation of profiles, channels, posts, invitations, groups, photos, comments and, if necessary, changes to the country and age restrictions, category, etc.
7.2) If the customer does not provide cooperation services on time, followerplanet.com can provide these at its own discretion after setting an appropriate deadline of at least seven days. In this case, the cooperation services are deemed to have been approved by the customer. If the provider cannot provide the cooperation, followerplanet.com is entitled to withdraw from the contract. If damage occurs to the provider as a result of a breach of the contractual obligations to cooperate, the customer undertakes to compensate for this damage.
7.3) As shown in paragraph 7.1), followerplanet.com is dependent on the cooperation of the customer. If insufficient cooperation on the part of the customer means that the provider's services can no longer be provided, this does not affect the provider's claim for payment, i.e. followerplanet.com is also entitled to bill the services if none due to the inadequate cooperation of the customer Service provision could take place.
7.4) The customer is responsible for the content on his social media profiles and releases followerplanet.com from any claims by third parties in this regard. In particular, followerplanet.com is not liable if claims are made against the customer due to violations of competition or property rights.
7.5) The customer undertakes to use the provider's services only for such social media profiles whose owner and named person responsible is the customer himself.
7.6) The customer assures that the social media profiles specified by him do not violate applicable state and federal laws and do not violate the rights of third parties. A legal review or assumption of liability by the provider does not take place. It is the customer's responsibility to ensure that its content is lawful and does not infringe any third party rights.
8.1) Claims of the customer for damages are excluded. Excluded from this are claims for damages by the customer from injury to life, limb, health or from the breach of essential contractual obligations, cardinal obligations and liability for other damages based on an intentional or grossly negligent breach of duty by the provider, his legal representatives or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the goal of the contract.
8.2) In the event of a breach of essential contractual obligations, the provider is only liable for the foreseeable damage typical of the contract, if this was caused simply by negligence, unless the customer is entitled to compensation for damage to life, limb or health.
8.3) Followerplanet.com cannot assume any liability if the social media platforms delete, block or penalize entries, profiles or company presences of the customer on the respective platform. In addition, followerplanet.com is not liable for negative effects on search engine placements or other undesirable side effects of the service. This risk is borne by the customer, which he expressly accepts by purchasing the service.
8.4) The restrictions of paragraphs 8.1 to 8.3 also apply in favor of the legal representatives and vicarious agents of the provider if claims are asserted directly against them.
8.5) The warranty is based on the statutory provisions
9. Legal responsibility for the services
9.1) The customer is fully responsible for using the services of followerplanet.com in accordance with all applicable legal provisions. The customer is therefore responsible for checking whether and in what way he is entitled to use the services of followerplanet.com for his social media presence.
9.2) The customer is obliged to use the services of followerplanet.com only in compliance with the legal regulations.
9.3) Followerplanet.com is not liable to the customer for the legality of the services of followerplanet.com in the context of the customer's social media presence. The legality of the specific use of the services of followerplanet.com is the sole responsibility of the customer. Followerplanet.com has so far no obligation to examine in relation to the customer.
9.4) The customer releases followerplanet.com from all claims by third parties that may be asserted against followerplanet.com in connection with the provision of services by followerplanet.com for the customer. This also includes the cost of reasonable legal costs.
9.5) Should third party claims against the customer or followerplanet.com assert in connection with the service provision of followerplanet.com is entitled to immediately stop its services for the customer and to terminate the contractual relationship.
10.1) Followerplanet.com does not accept any liability for the improvement and / or restoration of the condition of the profiles that existed before the service provided.
10.2) Followerplanet.com cannot guarantee any position improvements within the framework of this contract.
10.3) Followerplanet.com cannot guarantee that the likes, followers, etc. will remain in place over the long term.
10.4) In the event of under-mediation (e.g. fewer likes than agreed), the provider will immediately deliver the difference to the agreed service after the customer has notified the customer.
10.5) If the mediation of the agreed service fails (no start of the service within the agreed period), the customer will receive his money back in full. This does not apply if the customer is responsible for the failure of the placement himself.
The following payment methods are generally available in our shop:
When you place your order, you provide your credit card details. After your legitimation as the legal cardholder, the payment transaction is carried out automatically and your card is charged.
PayPal, PayPal Express
In the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You'll get more information during the ordering process.
Immediately by Klarna
After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment instruction to us. You'll get more information during the ordering process. The payment transaction is carried out immediately afterwards by Sofort and your account is debited.
In order to be able to pay the invoice amount via Apple Pay, you must use the "Safari" browser, be registered with the Apple service provider, have activated the Apple Pay function, identify yourself with your access data and confirm the payment order. The payment transaction is carried out immediately after the order has been placed. You'll get more information during the ordering process.
In order to be able to pay the invoice amount via Google Pay, you must be registered with the service provider Google, have activated the Google Pay function, identify yourself with your access data and confirm the payment order. The payment transaction is carried out immediately after the order has been placed. You'll get more information during the ordering process.
Purchase on account via Klarna
In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer you purchase on account as a payment option. Please note that Klarna invoices are only available to consumers and that payment must be made to Klarna in each case. When buying on account with Klarna, you always get the goods first and you always have a payment period of 14 days. The full terms and conditions for purchase on account can be found here.
12. Dispute Resolution
The European Commission provides a platform for online dispute resolution, which you can find here. We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
13. Final provisions
13.1) The law of the Federal Republic of Germany applies to contracts between followerplanet.com and the customer, excluding the UN sales law.
13.2) If the customer is a businessman, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the provider's headquarters in Bochum (Germany).
13.3) The order language is English.
13.4) In the event of discrepancies between the German and English versions of the GTC, the English version takes precedence.